Terms of service

This is a template. It is a plain-language description of the intended commercial terms, not a negotiated contract, and it must be reviewed by counsel before it governs a live service.

1. The service

Ballot Signal provides a consent-gated website-visitor identification and data-routing service. We provide a script for the customer’s website, an identification and normalization pipeline, and configurable destinations.

2. Customer obligations

The customer is the controller of the personal information processed through the service, and is responsible for:

• Obtaining valid consent from visitors before processing, including a correctly configured consent management platform;
• The accuracy and adequacy of consent language shown to visitors;
• Compliance with all laws applicable to its own outreach, including but not limited to telephone and text-message consumer protection law, state privacy law, and campaign finance law;
• Its own registrations, including any messaging-registry brand and campaign registration and any political authorization token;
• The lawfulness of the destinations it configures.

3. What we will not do

We will not process data for visitors who have not consented, disable the consent gate on request, or provide identification services on a website that does not present a consent request.

4. Fees

Fees are as stated in the customer’s written quote. Pricing is our usual and normal charge, offered on the same terms to all similarly-situated clients — see FEC & in-kind. We do not offer party-specific pricing in either direction. Fees are billed in advance and are non-refundable except as stated in the quote.

5. Data ownership and portability

Supporter data collected through a customer’s website belongs to that customer. CSV export is available on every plan, on demand, without a support request, and remains available for a defined window after termination.

6. Term and termination

The agreement runs for the term in the quote. Either party may terminate for material breach on written notice and a cure period. We may suspend immediately for use that violates the acceptable use policy or creates legal risk to us or to visitors.

7. Warranties and disclaimers

The service is provided as described in the documentation. We do not warrant any particular identification rate, match rate, or number of supporter records. Any figures on this website that describe volumes or outcomes are labeled as illustrations and are not commitments.

8. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our aggregate liability is limited to the fees paid in the twelve months preceding the claim.

9. Nothing here is legal advice

Nothing on this website, including the compliance center, is legal advice. The customer is responsible for obtaining its own counsel.

10. Governing law

As stated in the customer’s written quote.